Refund & Returns Policy

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Overview

1. Introduction

At 8felony, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with a physical product purchased from our website [8felony], this Returns and Refunds Policy outlines how you can return items and request a refund.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days of the date of delivery.
  • Condition: The product must be unused, in its original packaging, and in the same condition as when it was received.
  • Receipt: You must provide a valid receipt or proof of purchase.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Customized or personalized products.
  • Products that have been worn, used, or damaged after delivery.

4. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at [email protected] with the following information:
    • Your order number
    • The item(s) you wish to return
    • A brief reason for the return
  2. Return Authorization: We will review your request and, if approved, provide you with a Return Authorization Number (RAN) and return shipping instructions.
  3. Prepare Your Package: Pack the item(s) securely in the original packaging, including all tags, labels, and accessories.
  4. Ship the Item: Send the package to the following address using a traceable shipping method:8felony
    286N DHA Phase1
    LahorePlease ensure you include the Return Authorization Number on the package.

5. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item).
  • Shipping Charges: Original shipping charges are non-refundable.

6. Refund Process

  • Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our return conditions.
  • Refund Issuance: If the return is approved, we will process a refund to the original payment method used for the purchase within 7-10 business days.
  • Partial Refunds: In some cases, a partial refund may be issued if only part of the order is returned or if the item shows signs of use or damage.

7. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

8. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will provide instructions for returning the item and offer a replacement or full refund, including any return shipping costs.

9. Contact Information

For any questions or concerns regarding our Returns and Refunds Policy, please contact us at:

10. Policy Updates

We reserve the right to update or modify this Returns and Refunds Policy at any time. Any changes will be posted on our Website, and the revised policy will apply to all returns and refunds requested after the update.

Thank you for shopping with 8felony. We value your business and are here to assist you with any questions or issues regarding your purchase.s and returns.